Welcome to Secnal Home
Rooted in a love for design and authenticity, Secnal Home is more than furniture—it’s a way to live beautifully.
Terms & Conditions
Direct Deliveries
The goods will be delivery at street level by the agency. It is the responsibility of our distributor client (company) that hires the services to receive and store the goods.
Deliveries will not be made to countries other than the country of origin where the requesting company is based. It is the responsibility of our distributor client (company) to handle and coordinate the process with their final client, including any after-sales service.
Direct delivery service for final client is not available for Andorra, the Canary Islands, Ceuta and Melilla.
DeadlinesThe preparation times for in stock products is 7 to 10 business days from the order is formalized and/or the payment and collection has been confirmed.
For orders with out-of-stock items, please refer to the estimated date in the order confirmation. These dates are subject to change without prior notice.
Transit time ranges from 5 to 20 business days depending on the destination region or country and conditions within the EU.
You will receive a notification by e-mail when your order leaves our warehouses. The email will include the shipment tracking number and/or reference along with the details and telephone number of the agency that will make the delivery.
Upon receipt of the goods, before signing the delivery note, the client must inspect and verify the number of packages and their condition. If you are unable to inspect the
goods, please indicate on the carrier's waybill "Not Conforming".
Any defect noticed on the packaging must be notified in the “transports delivery note” or take a photo in the moment of delivery, as transport companies don’t accept any claim caused by transport that are not stated in such delivery note. No discrepancy will be accepted if they are not notified within the next 48hrs from the reception of goods through our web site www.vicalhome.com, in your customer area, at “notify RMAS” there you will be able to add any images or documents and specify the reason.
Original packaging must be kept in case of need for a possible return Deliveries and collections always are at street level. Any merchandise with a defect will be replaced and not refund unless there is not enough stock. In this case a credit note will be issued and will be deducted from your next invoice.
Incidents that have not been notified to secnalhome customer service within 48 hours of receipt of the goods, through the www.secnalhome.com website, will not be accepted, selecting in the "Customer Area" section, "Report Incident".
There you can indicate the reason and attach photographs. The original packaging must be kept for possible returns. Deliveries and incident-related pickups will be made at street level. Defective goods will be replaced, not refunded, unless they are out of stock, in which case the amount will be deducted from the next invoice. It is the client’s responsibility to facilitate the necessary means and procedures for product return and replacement.
Due to the artisanal nature of our products, there may be slight variations in materials, shades, shapes and sizes. For specific cases, check all the information with our customer service department before placing an order, as these variations are not considered defects.
Secnal Home does not accept returns of merchandise.
The Company reserves the right to modify these conditions, in whole or in part, without prior notice to adapt and improve the services.
